Buy the boring plugin, not the exciting one
The claim When you add a third-party plugin, extension, or library to the software your business runs on, the feature list is the least important thing to evaluate. The number that...
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Business
Engineering notes, infrastructure deep dives and practical guides from the Exotecho team.
Offboarding is a same-day checklist, not a week
The claim When someone leaves your company, every account they could reach should be closed or transferred before the end of their last day — and for an involuntary departure, with...
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Price the exit before you sign the integration
The claim The monthly fee is the smallest number in a software decision. The number that determines whether you are still using that tool in 2032 — happily or otherwise — is what i...
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In Ontario, WCAG 2.0 AA is a legal deadline you missed
The claim Accessibility is filed under "nice to have" in most Ontario businesses' backlogs. It has not been optional since January 1st, 2021. Under the Integrated Accessibility Sta...
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The rewrite will cost three times what you approved
The claim The estimate for a full rewrite is derived from the features you can see. The cost is driven by the features you cannot — the eleven years of edge cases, exceptions and q...
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An SLA that promises response time promises nothing
The claim Nearly every IT support agreement in this market is written around response time. A one-hour response commitment is satisfied by an automated ticket acknowledgement. It o...
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Fixed-price web projects punish the client who learns
The claim A fixed-price software contract does not remove your risk. It sells you the risk back at a markup and then charges you again, through change orders, every time you learn...
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Your $12 VPS costs about $600 a month
The claim The invoice is not the cost. For a small Canadian business running its own site on an unmanaged virtual private server, the true monthly cost of ownership lands somewhere...
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