Acceptable Use Policy

Scope

This policy applies to everyone who uses Exotecho hosting, network or development services, including your own end users. It exists so that one account cannot damage the service, the reputation or the legal standing of everyone else on the platform.

Breaching it is a material breach of our Terms of Service.

Prohibited content

You may not host, store, transmit or link to:

• Material that infringes someone else's copyright, trademark or other intellectual property.
• Child sexual abuse material. This is reported to the authorities immediately and without notice.
• Content that promotes or incites violence, terrorism, or hatred against a group on the basis of a protected characteristic.
• Malware, exploit kits, phishing pages, or content designed to deceive users into disclosing credentials or payment details.
• Fraudulent schemes, including fake stores, advance-fee fraud and unregistered financial offerings.
• Material that is unlawful in Canada, or in the jurisdiction where the server is located.

Prohibited activity

You may not use our services to:

• Send unsolicited bulk email. Every recipient of commercial email you send must have opted in, and CASL applies to you whether or not you are in Canada. Purchased and scraped lists are not opt-in.
• Attack other systems — port scanning, vulnerability scanning, brute-force attempts, denial-of-service traffic or any unauthorised access attempt against a host you do not own.
• Run open relays or open proxies, or any service configured so that anonymous third parties can send traffic through it.
• Mine cryptocurrency on shared hosting, or run any process whose purpose is to consume as much CPU as is available.
• Circumvent resource limits, including by splitting one workload across multiple accounts.
• Resell shared hosting without a reseller plan.
• Operate a Tor exit node, public VPN or public proxy on shared hosting or VPS plans.

Resource use

Shared hosting is a shared environment. Even within your published allowance, a process that degrades service for other accounts on the same node may be throttled or suspended — we will contact you first wherever it is safe to do so.

Common causes are unindexed database queries, uncached dynamic pages under load, runaway cron jobs and mail loops. We will tell you what we saw and help you fix it.

Security and patching

You are responsible for keeping the applications you install up to date. Outdated WordPress installations and their plugins are the single most common route to a compromised account.

If an account is compromised and is actively attacking others, sending spam or serving malware, we may suspend it immediately to contain the damage, and will tell you why as soon as we have.

Backups

We take backups for disaster recovery, and will restore from them as a courtesy where we can. They are not a substitute for your own backups, and we do not guarantee that a restore of any particular file at any particular point in time will be possible.

Reporting abuse

Report anything hosted by us that breaches this policy to contact@exotecho.com, with the URL or IP address and enough detail for us to reproduce it. We acknowledge abuse reports within one business day.

What we do about breaches

Our normal sequence is: notify you, give you a reasonable window to fix it, then suspend if it is not fixed. We skip straight to suspension where the content is illegal, where an account is actively harming others, or where the law requires it.

We may also remove specific content, rate-limit an account, require a plan upgrade, or terminate the service. Where we terminate for breach, no refund is due.

Appeals

If you believe we have acted wrongly, reply to the suspension notice and ask for a review. A person who was not involved in the original decision will look at it and answer you within two business days.